Pecuro Purchase Protection

Bought something and something went wrong?

Pecuro helps turn purchase details into possible next steps. It can check supported purchase problems across supported euro-area countries such as faulty goods, non-delivery, overdue refunds, expired commercial warranties and failed repair or replacement attempts.

Problems Pecuro can check

• A product is faulty or stopped working.
• An online order was not delivered.
• A promised refund has not arrived.
• A commercial warranty expired but the product failed.
• You may still be inside an online cancellation window.
• A repair or replacement did not solve the problem.

What to have ready

Country, purchase date, whether you bought online or in store, delivery date when relevant, the date a fault appeared, and the price if you know it. Pecuro does not need full payment-card details to check a purchase problem.

What Pecuro returns

Where enough supported information is available, Pecuro can identify possible remedies, urgency, potential recovery value when calculable, and a practical next action. Results are based on the facts supplied and do not guarantee a retailer outcome.

Ireland is Pecuro's first fully verified local consumer-rights market. Pecuro does not silently apply Irish rules to purchases in unsupported countries.